Privacy Policy
Effective Date: August 27, 2026
StablePoint IT (“StablePoint IT”, “we”, “us”, or “our”) respects your privacy and is committed to protecting the personal information you provide when using our website, services, and contacting us for IT support.
This Privacy Policy explains what information we collect, how we use it, how we protect it, and your rights regarding your personal information.
1. Information We Collect
We may collect personal information that you voluntarily provide to us when you:
- Submit a contact or support request
- Request information about our IT services
- Contact us by phone or email
- Request a quote or consultation
- Subscribe to communications or updates
- Communicate with us regarding an existing service
- Use or interact with our website
Depending on how you interact with us, the information we collect may include:
- Name
- Business name
- Email address
- Phone number
- Address or service location
- Information about your IT requirements or technical issue
- Information you provide when requesting support
- Any other information you voluntarily submit through our website or communications
2. Information Collected Automatically
When you visit our website, certain technical information may be collected automatically. This may include:
- IP address
- Browser type and version
- Device type
- Operating system
- Pages visited
- Time and date of visits
- Referring website
- General website usage information
This information may be collected through website technologies such as cookies, analytics tools, and similar technologies.
We use this information to help maintain website security, understand how visitors use our website, improve website performance, and provide a better user experience.
3. Cookies
Our website may use cookies and similar technologies.
Cookies are small files stored on your device that help websites remember information about your visit.
- Keep the website functioning properly
- Understand website traffic and usage
- Improve website performance
- Remember preferences
- Support analytics and website functionality
4. How We Use Your Information
We may use personal information for purposes including:
- Responding to enquiries and support requests
- Providing IT support and related services
- Preparing quotes and service proposals
- Communicating with customers
- Managing customer relationships
- Scheduling and coordinating services
- Improving our products, services, and website
- Maintaining website and network security
- Detecting and preventing fraud, abuse, or unauthorized activity
- Meeting legal and regulatory obligations
- Sending service-related communications
- Sending marketing communications where permitted by law
We will only use personal information for purposes that are reasonably necessary for operating our business and providing our services.
5. How We Share Your Information
We may disclose personal information to trusted third parties when reasonably necessary to operate our business or provide services. These parties may include:
- Website hosting and technology providers
- IT and software service providers
- Email and communication platforms
- Analytics providers
- Payment or billing providers, where applicable
- Professional advisers
- Contractors or service providers assisting us
- Government authorities or regulatory bodies where required by law
6. IT Support and Technical Information
Because StablePoint IT provides technology support, some services may require access to devices, systems, networks, applications, or other technical environments.
Where technical access is required to provide a service, we will use that access only for legitimate support, maintenance, troubleshooting, security, or other agreed purposes.
We will take reasonable steps to protect information accessed during the provision of IT services. Customers should avoid providing unnecessary passwords, sensitive personal information, financial information, or other confidential information unless it is required for the service.
7. Data Security
We take reasonable technical and organizational measures to protect personal information against unauthorized access, loss, misuse, alteration, disclosure, or destruction.
However, no method of transmitting or storing information online can be guaranteed to be completely secure.
If we become aware of a data breach that requires notification under applicable law, we will take appropriate steps to investigate, contain, and respond to the incident and provide notifications where legally required.
8. Third-Party Websites
Our website may contain links to third-party websites, applications, or services.
We are not responsible for the privacy practices, content, or security of third-party websites. We recommend reviewing the privacy policy of any third-party website before providing personal information.
9. Marketing Communications
Where permitted by law, we may use your contact information to send information about our services, updates, or other relevant communications.
You may opt out of marketing communications at any time by following the unsubscribe instructions included in the communication or by contacting us directly.
Opting out of marketing communications will not prevent us from sending important service-related or transactional communications.
10. Contact Us
If you have questions about this Privacy Policy, want to request access to or correction of your personal information, or have a privacy-related concern, please contact us:
Email: info@stablepointit.com
Phone: 0480 800 606
Location: Central Coast, NSW